Customer Support / Help Desk Information
We do not have regular Holiday Support Hours from December 22nd, 2023 - January 1st, 2024
We will monitor for emergencies and respond if we are able.
We will respond to all non-emergency messages in order they were received starting January 2nd.
Our general support response times during the holidays are as followed:
Very Low Response Time
Please enjoy time with family, friends, loved ones, and teammates!
*Please allow extra time for responses around U.S. Holidays and weekends
**Incoming support tickets / responses are monitored, but responses will only happen for outstanding circumstances.
We do not conduct live phone support. Please understand that this isn't to be rude or distant. Our support method allows us to maintain constant / quick support to you, our users while also pouring our energy into the product and continued improvement to Commit! (please see section below for Sales calls)
Our team is happy to answer ANY and ALL questions you have via email or the in app help portal. Plus you can find a lot of great content and help on our support page.
We'll respond to inquiries in order they are sent with the aim to respond quickly, so you won't be left waiting for very long.
We understand this may not always feel the most efficient way to help you - but it's to ensure that we keep track of everyone's needs and requests to provide the best support!
Your needs and our ability to get you solutions quickly are both top priorities for us. We appreciate you!
SALES CALL / DEMONSTRATIONS
Looking for more information about how your club and team could benefit from using Commit?
Note: While our sales team does conduct a live demo, these calls are not intended for support purposes.
Please understand our sales team works hard to help answer questions about our product and how it can be beneficial for you and your team, but they are not able to assist with any technical issues or your questions relating to specific problems.
If you do schedule a call with our sales team for support purposes, you will be directed to the support team where we'll be more than happy to assist you. Thank you for your understanding!