Customer Support / Help Desk Information

Our Support Hours

Monday - Friday* : 8am EST - 5pm EST

Saturday - Sunday **: No Regular Support Hours

Our general support response times are as followed:

Monday - Friday *: High Response Time

Saturday - Sunday **: Low Response Time

*Please allow extra time for responses around U.S. Holidays and weekends.

**Incoming support tickets / responses are monitored for emergencies, but responses may not be regular until the start of the week.

LIVE SUPPORT

We do not conduct live phone support. Please understand that this isn't to be rude or distant. Our support method allows us to maintain constant / quick support to you, our users while also pouring our energy into the product and continued improvement to Commit! (please see section below for Sales calls)

Our team is happy to answer ANY and ALL questions you have via email or the in app help portal. Plus you can find a lot of great content and help on our support page.

We'll respond to inquiries in order they are sent with the aim to respond quickly, so you won't be left waiting for very long.

We understand this may not always feel the most efficient way to help you - but it's to ensure that we keep track of everyone's needs and requests to provide the best support!

Your needs and our ability to get you solutions quickly are both top priorities for us. We appreciate you!

SALES CALL / DEMONSTRATIONS

Looking for more information about how your club and team could benefit from using Commit?

Schedule a call with our Sales team!

Note: While our sales team does conduct a live demo, these calls are not intended for support purposes.

Please understand our sales team works hard to help answer questions about our product and how it can be beneficial for you and your team, but they are not able to assist with any technical issues or your questions relating to specific problems.

If you do schedule a call with our sales team for support purposes, you will be directed to the support team where we'll be more than happy to assist you. Thank you for your understanding!