Refunding Members

If you are issuing a refund to a member, while there are no direct penalty fees or extra charges for a refund, your club is responsible for the refund of all processing fees included on the charge.

This means, whether you have your members pay for the processing fees or you as a club obsorb that cost - a full refund on any invoice results in the refunded amount being deducted from your Stripe account/bank completely.

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Example 1 - your members pay the fees:

The invoice was for $100 plus the U.S. credit card fee of $4.05 - the member was charged $104.05.

The $4.05 is taken out via Stripe as it goes through the payment network.

Your club receives $100.

You refund the invoice of $104.05, but the fees are not returned from Stripe - your club is responsible for also refunded the $4.05.

So $104.05 is deducted from your Stripe account/bank account, even though you only received $100.

Example 2 - your club manages the fees.

The invoice was for $100, the member is charged $100.

The fee on this $3.90 is taken out via Stripe as it goes through the payment network.

Your club receives $96.10.

You refund the invoice of $100, but the fees are not returned from Stripe - your club is responsible for also refunded the $3.90.

So $100 is deducted from your Stripe account/bank account, even though your only received $96.10.

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Why are the fees different? The final fees are based on the overall price of the invoice.

SEE HERE how fees are calculated based on the payment method and who is collecting the fees.