Known Issues
BILLING
Issue_#2024251052
STATUS: RESOLVED
- Some customer accounts had invoices generate between Feb 1 - Feb 2 that charged with double processing fees.
- NOTE: It did not collect the processing fee TWICE - it only collected the fees for one, and the second "fee" was collected by your club as a regular payment. When you credit or refund, you will not be losing any funds - you'll end up netting the correct amount from your members.
- Here's how to remedy this:
MOBILE APP
Issue_#2024421637
STATUS: FIXING - EXPECTED TIMEFRAME LATE SUMMER 2024
- There have been reported issues that the app isn’t loading, just a white screen and frozen on/after the splash page.
- We are working to correct this issue now.
- If you haven't already done so, please contact us if you are experiencing this issue. Send us a support ticket or contact us at Team@commitswimming.com
- Information that will help: Type of Device (Make, Model, Year) as well as any information about the OS you are currently running on your device.
Issue_#2022116115
STATUS: REPORTED
- There have been reported issues for many Android users that when writing or editing a workout multiple spaces are being inputted into the workout without any warning.
- We are working to correct this issue.
- If you haven't already done so, please contact us if you are experiencing this issue. Send us a support ticket or contact us at Team@commitswimming.com
- Information that will help: Type of Device (Make, Model, Year) as well as any information about the OS you are currently running on your device.
Issue_#20232221148
STATUS: RESOLVED
- Some Android users are receiving messages when downloading the app with errors indicating the app is "incompatible".
- We are working to correct this issue. Projected timeline: A couple of months.
- If you haven't already done so, please contact us if you are experiencing this issue. Send us a support ticket or contact us at Team@commitswimming.com
- Information that will help: Type of Device (Make, Model, Year) as well as any information about the OS you are currently running on your device.
MESSAGING
Issue_#202411953
STATUS: RESOLVED
- Decreased performance when generating messages
- Message send and receive times are very long