Known Issues

BILLING

Issue_#2024251052

STATUS: RESOLVED

  • Some customer accounts had invoices generate between Feb 1 - Feb 2 that charged with double processing fees.
  • NOTE: It did not collect the processing fee TWICE - it only collected the fees for one, and the second "fee" was collected by your club as a regular payment. When you credit or refund, you will not be losing any funds - you'll end up netting the correct amount from your members.
  • Here's how to remedy this:


MOBILE APP

Issue_#2024421637

STATUS: FIXING - EXPECTED TIMEFRAME LATE SUMMER 2024

  • There have been reported issues that the app isn’t loading, just a white screen and frozen on/after the splash page.
  • We are working to correct this issue now.
  • If you haven't already done so, please contact us if you are experiencing this issue. Send us a support ticket or contact us at Team@commitswimming.com 
    • Information that will help: Type of Device (Make, Model, Year) as well as any information about the OS you are currently running on your device.

Issue_#2022116115

STATUS: REPORTED

  • There have been reported issues for many Android users that when writing or editing a workout multiple spaces are being inputted into the workout without any warning.
  • We are working to correct this issue.
  • If you haven't already done so, please contact us if you are experiencing this issue. Send us a support ticket or contact us at Team@commitswimming.com 
    • Information that will help: Type of Device (Make, Model, Year) as well as any information about the OS you are currently running on your device.

Issue_#20232221148

STATUS: RESOLVED

  • Some Android users are receiving messages when downloading the app with errors indicating the app is "incompatible".
  • We are working to correct this issue. Projected timeline: A couple of months.
  • If you haven't already done so, please contact us if you are experiencing this issue. Send us a support ticket or contact us at Team@commitswimming.com 
    • Information that will help: Type of Device (Make, Model, Year) as well as any information about the OS you are currently running on your device.

MESSAGING

Issue_#202411953

STATUS: RESOLVED

  • Decreased performance when generating messages
  • Message send and receive times are very long

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