Known Issues

BILLING

STATUS: RESOLVED

Some customer accounts had invoices generate between Feb 1 - Feb 2 that charged with double processing fees.
NOTE: It did not collect the processing fee TWICE - it only collected the fees for one, and the second "fee" was collected by your club as a regular payment. When you credit or refund, you will not be losing any funds - you'll end up netting the correct amount from your members.
Here's how to remedy this:

STATUS: FIXING - EXPECTED TIMEFRAME LATE SUMMER 2024

There have been reported issues that the app isn’t loading, just a white screen and frozen on/after the splash page.
We are working to correct this issue now.
If you haven't already done so, please contact us if you are experiencing this issue. Send us a support ticket or contact us at Team@commitswimming.com
- Information that will help: Type of Device (Make, Model, Year) as well as any information about the OS you are currently running on your device.

STATUS: REPORTED

There have been reported issues for many Android users that when writing or editing a workout multiple spaces are being inputted into the workout without any warning.
We are working to correct this issue.
If you haven't already done so, please contact us if you are experiencing this issue. Send us a support ticket or contact us at Team@commitswimming.com
- Information that will help: Type of Device (Make, Model, Year) as well as any information about the OS you are currently running on your device.

STATUS: RESOLVED

Some Android users are receiving messages when downloading the app with errors indicating the app is "incompatible".
We are working to correct this issue. Projected timeline: A couple of months.
If you haven't already done so, please contact us if you are experiencing this issue. Send us a support ticket or contact us at Team@commitswimming.com
- Information that will help: Type of Device (Make, Model, Year) as well as any information about the OS you are currently running on your device.

STATUS: RESOLVED