Members - Adding and Updating Payment Methods
When logged in, navigate to your PAYMENTS menu.
This will pull up your billing account, where you can see invoices, enrollments, and update billing info.
Then follow these steps to perform your intended task:
ADD A DEBIT OR CREDIT CARD
Click the PLUS sign in the Payment Methods section.
You will have a pop-up window (be sure your pop-up windows are not blocked)
Here you can choose the payment type you wish to add.
You can also select if you wish to save your information for future payments. (You will want to select this to save it your account properly)
Then you will select Card and input your billing data.
If you need to update the email address, you will need to back out of this menu and update this in the PAYMENTS menu for your billing account.
When you hit save, it will appear under your payment methods and can be used as your DEFAULT payment method.
ADD BANK ACCOUNT
Click the PLUS sign in the Payment Methods section.
You will have a pop-up window (be sure your pop-up windows are not blocked)
Here you can choose the payment type you wish to add.
You can also select if you wish to save your information for future payments. (You will want to select this to save it your account properly)
Then you will select Bank Account (this will change regionally, but the steps are very identical).
You will input your billing address:
Then you can search for your bank, if it appears on the list:
Then follow the prompts to log in and connect your bank.
Agree and Continue:
Continue - this will navigate you to your bank's portal in another window (ensure your pop-ups are not blocked)
You may be prompted to save your data with LINK. We recommend not using this as it may cause issues with the proper processing fees being applied when being charged in Commit. You can learn more about LINK here: https://link.com/
After this you will be prompted to return to your account. Click the BACK TO button.
You will then see the screen to review your data - click SET UP BANK ACCOUNT to complete adding your bank account.
Some banks and credit unions will require you to verify your connection.
You will also receive an email from Stripe regarding this, be sure to check your SPAM folder.
Or you can click VERIFY in your Payment Method.
To verify, Stripe will put a small deposit in your bank account. About $0.01 or so.
This deposit may take up to 24-48 hours to post.
Then you can follow the instructions on the VERFIY menu:
If you need, you can also click the OPEN STRIPE VERIFICATION PAGE option to access this directly with Stripe:
Once the descriptor is verified, the deposit will be credited out of your account and you will not be able to set your bank as your DEFAULT payment method (this will not happen automatically)
Click the 3 dots next to it to set this:
Once complete you will see your bank set as your default payment method moving forward.
Update Default Payment Method
To update your default payment method, to either use a different account or update your processing fees,
When logged in, navigate to your PAYMENTS menu.
This will pull up your billing account, where you can see invoices, enrollments, and update billing info.
You can click the 3 dots next to any billing account to update your DEFAULT option:
This will update on your screen:
REMOVE A PAYMENT METHOD
Once payment methods are added, you will always need to have one payment method on file (you can delete as many as you need, up to the last one) To remove them all, you must contact your club
When logged in, navigate to your PAYMENTS menu.
This will pull up your billing account, where you can see invoices, enrollments, and update billing info.
You can click the 3 dots next to any billing account to delete the option:
Then confirm you wish to do this by clicking REMOVE.
And the payment method will be gone.
FAQ
QUESTION 1: What is the steps above are not working?
ANSWER 1: Contact us at team@commitswimming.com to help navigate any issues for your case.
QUESTION 2: Are the steps different outside of the U.S.?
ANSWER 2: Generally no, but there may be some slight differences in the requested information for some regions of the world. If you experience issues or have questions, please contact us as team@commitswimming.com
QUESTION 3 : What are the processing fees for the payment types?
ANSWER 3: You can see our processing fees and how they are calculated here - PROCESSING FEES
QUESTION 4: Why can't I remove all my payment methods?
ANSWER 4: Once payment methods are added, you will always need to have one payment method on file (you can delete as many as you need, up to the last one) To remove all your payment methods, you must contact your club.
QUESTION 5: I left my club, but was still charged - how do I fix this?
ANSWER 5: We recommend contacting the club directly. We are unable to directly refund charges from a club without their approval - as many clubs have specific rules and policies about cancelation, refunds, etc. This must be handled with them.
QUESTION 6: My card was charged from Commit, but I did not authorize this. What do I do?
ANSWER 6: Contact us at team@commitswimming.com - if you do not recognize the card, you may be the victim of a credit card fraud. We will help remediate this for you and provide what information we can to contact your bank!
QUESTION 7: My card expired, but it was still charged - how is this possible?
ANSWER 7: If a card was saved to Stripe before it expired, it sometimes can continue to be charged after its expiration date has passed. The decision to allow the charge to go through is entirely up to the issuing bank, and they often sometimes let these charges succeed to avoid unnecessary disruptions for the customer (who may be using the card for recurring charges/subscriptions and they haven’t gotten a chance to update it yet). You can read more HERE.