Have you contacted our support team and yet to receive a response?
If so, we’re incredibly sorry - we make every effort to respond as quickly as possible.
While we generally ask for 24-48 hours to respond, if the need is urgent or has gone beyond that timeframe there may be an issue with how we are trying to respond.
If you’ve emailed us directly at team@commitswimming.com, you or your email service may have us flagged.
- Check your spam
- Check all inboxes
- It can also help to ensure you have communications from Commit white listed for your email address and inbox:
- Add these to your approved senders list:
- team@commitswimming.com
- no-reply@commtswimming.com
- *@commitswimming.com
- If there is still no response, please try contacting us with a different email address.
If you contacted us via the support widget in the platform, you may have accidentally inputted an incorrect email address (we’re all human - it happens 🙂 )
- Try contacting us again and ensure the response email is correct
- Check your spam
- Check all inboxes
- It can also help to ensure you have communications from Commit white listed for your email address and inbox:
- Add these to your approved senders list:
- team@commitswimming.com
- noreply@commtswimming.com
- *@commitswimming.com
- If there is still no response, please try contacting us at Team@commitswimming.com with a different email address
Thank you!