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Coaches & Admins

Running your team: roster, billing, meets, training, reports and your website.

Getting Started

Account and Subscription Management Out of date Let’s look at how to manage your account and subscription. Update Profile To change your profile information, navigate to your profile section in the top right. Adding Coaches and Other Users to Your Team Out of date When you are ready to add users to your account and subscription - (coaches, administrators, parent volunteers, board members, or any other staff) - You'll navi Archived Issues Out of date Issue_#2023115138 STATUS: RESOLVED MESSAGES THAT WERE EFFECTED MAY NOT UPDATE - BUT ALL MESSAGES CREATED AND SENT AFTER NOVEMBER15, 2023 SHOULD UPDATE. Messages Commit Swimming Pricing Out of date See our prices here: COMMIT SWIMMING SUBSCRIPTIONS ALL PRICES ARE IN USD Reach out to us with any questions at Team@commitswimming.com

Account & Access

Account Permissions - Staff / User Out of date When adding a user to your Staff menu (See more HERE) here's what each of the three permissions provide access to: GENERAL: The ability to log in to the team/cl Adding Athletes To Your Team Out of date Disputed Charges Out of date What is a disputed charge? A dispute is when one that your members has asked their card issuer, bank, or other financial institute to cancel and/or refund a pay Meet Entries / Registration Out of date Meet Information Details Registration Settings Entry Rules Billing Settings Meet Events Meet Registration Meet Commitment Unattached Swimmers Individual Event R

Billing & Payments

Club Billing - Processing Fees Out of date If you and your club are collecting payments through Commit, there are a few processing fees to be aware of. CARD / GOOGLE PAY U.S. AND OTHER NON-LISTED REGIONS Club Billing - Financial Reports Out of date The financial report is the perfect place to come and get all the information you need regarding your club's billing in Commit. The financial report only shows Refunding Members Out of date If you are issuing a refund to a member, while there are no direct penalty fees or extra charges for a refund, your club is responsible for the refund of all pr Registration Programs - On-Going Out of date On-Going Programs are a great option for year-round programs, or just long seasons within a calendar year (i.e. 5 or more months) What it provides: The Option t

Roster & Team

Adding Questions / Forms Within Meet and Program Registrations Out of date Can you add a question, or list of questions, that must be filled out during registration? Can you add a form that must be filled out upon completion of registr Create One Time Payment and Coupons Out of date Exporting Your Roster from TeamUnify* Out of date SEE OUR UPDATED ARTICLE HERE: https://support.commitswimming.com/article/export-roster-sportsengine Manage Registration for a Program Out of date

Meets & Results

Accessing Meets Out of date On your dashboard, you'll be able to see a few of your upcoming meets. Note: The layout can change based on your customized settings for your dashboard Here you Commit Results Out of date Delete Meet Out of date To delete a meet, you'll need to first locate it and open the meet - on the information page you'll see a red trash can icon to delete it. !! Please be sure you Issues with Results Out of date Swimmers' Times are Not Showing This may due to error in the meet results file. If you are the meet host, please check your settings for the export. From Meet M

Training & Workouts

Additional Tips & Tricks Out of date Some additional tutorials for creating your workouts in Commit Writing Circuits 3 tips and tricks for writing sets Create Training Groups Out of date IMPORTANT NOTE: If you are not the administrator on the club's account, you will be unable to add new groups. If you are an administrator, please be sure to dou Customizing Terminology Out of date Doing The Most With A Workout Out of date

Team Website

Updating Domain Settings on GoDaddy Out of date Go to GoDaddy.com Log in with the account user (If signing in for the user, will need to coordinate for security code / MFA) Go to My Products: Click DNS on the Updating Domain Settings on Google Out of date Go to domains.google Log in with the account user (If signing in for the user, will need to coordinate for security code / MFA) Go to My Domains: Click MANAGE o Updating Domain Settings on Hover Out of date MANAGING DNS RECORDS ON HOVER CHANGING YOUR DOMAIN'S NAMESERVERS Updating Domain Settings on Network Solutions Out of date Login Page Login to your account and navigate to the menu on the left hand side called "Domain Name" Home Page Domain Name Menu When you are looking at domain s

Reports

Time Standards Out of date All the settings and options to manage time standards for your club are here. ADDING TIME STANDARDS EDITING TIME STANDARDS REMOVING TIME STANDARDS REQUEST A TIM

Mobile Apps

Parent / Guardian - Using Commit on a Mobile Device Out of date MOBILE APP The Commit Swimming Mobile App can be found in the Apple App Store or Google Play Store. The Mobile App will allow you to view your swimmer(s) workou

Troubleshooting

Customer Support / Help Desk Information Out of date Our Support Hours Monday - Friday* : 8am EST - 5pm EST Saturday - Sunday **: No Regular Support Hours Our general support response times are as followed: Monday Updating Domain Info Out of date Here are instructions for how to update your domain settings from your domain registrar. See our new support section for all of this HERE ENOM * GODADDY * GOOGL