How family accounts work
A family logs in with their own email and password. The invite email links their address to the right swimmers, so when they sign up they land in your team’s parent portal: meets, invoices, calendar and all. Until someone in the family accepts an invite, their swimmer shows Pending, Not connected or No email on the roster.
Families who register through your registration program create their account during checkout, no invite needed. When you add a swimmer by hand, the setup checklist covers it: Invite parents & send welcome sends the team’s welcome email, which doubles as the login invite. Invites are for everyone else: imported rosters, second parents, and anyone whose first link got lost.
Step by step
Invite in bulk
- Open People → Roster and select the swimmers whose families need access (sort or filter by Status to find the un-connected ones).
- Click More → Invite. A notice says Invites sent! (or how many didn’t go through), and each contact with an email on file receives their link.
Invite one person
- Open the swimmer and go to Profile.
- On the parent or athlete contact card, click Send invitation to Commit. Use Resend invitation to Commit if the first one got buried. If the button says Add email to send invite, add their address first.
When an invite “didn’t arrive”
- Check the address on the swimmer’s Profile cards for typos.
- Have them search spam/promotions for “Commit Swimming”.
- Resend from the same place. The newest link is the one that counts.
Commit Swimming - Team Sending invites is a web task. In the Commit app you can look up a swimmer on the Roster tab and check their family’s contact info, but to send or resend invitations use team.commitswimming.com in a browser. The one exception: if the swimmer’s Setup card shows Invite parents & send welcome, you can send the welcome email from their page in the app.
Common questions
A parent created an account but sees no swimmers. They signed up with a different email than the one you invited. Either add that email to the swimmer’s contacts and resend, or have them log in with the invited address — see Log in and fix sign-in problems.
Can both parents have accounts? Yes. Each contact with an email gets their own login. Add the second parent on the swimmer’s Profile page with Add Parent. The Add parents form has Add another parent, so you can add both at once. Then send their invites.
Do athletes get their own logins? Yes, if they have an email on file. Athletes use the same Commit Swimming - Team app as parents: their events, inbox and profile. Payments and meet fees appear only for athletes 18 and over, and a minor’s message to staff copies their parent.
Why does inviting an athlete ask me to confirm permission? Athletes under 13, or with no birthdate on file, need a parent’s permission for login access. The Confirm login permission dialog asks you to confirm it before the invite goes out, and Commit records the confirmation.