Step by step
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Open Communication. The Inbox tab collects everything that needs your attention; Messages holds your sent and received mail.
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Click New Message.
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Choose recipients under Select people. The tabs split Swimmers and Staff, Select all grabs everyone showing, and the filter panel narrows by age, status, training group, registration group, tags, or any custom field. Filtering by a group then Select all really does select the whole group, not just the visible page.
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Write the subject and message, and Attach file for documents (up to 15 MB per message). Your draft autosaves as you type, so a closed laptop doesn’t lose it; find it under Drafts.
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Check the three options before sending: Do not send to swimmers directly (parents only; uncheck to include swimmers), Visible as ‘sent’ to all staff, and Also send push notification.
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Send. Open the message later and click its recipient count for Message Delivery: who’s Pending, Delivered, Read, and Failed. A failed chip usually means a bad email address; fix it on the roster. If delivery lags, a Resend button appears.
Commit Swimming - Team The Inbox tab in the app is the same Communication section. Read and reply anywhere, and compose new messages with the same recipient filters.
Common questions
A family says they didn’t get my message. Open the message’s Message Delivery view first: Failed means the email bounced (fix the address on the roster), Delivered means check their spam folder. The message also sits in their app inbox either way, and every email carries a View this message online link that works without logging in.
What do replies do? An in-app reply comes back to you alone, in your Received tab. A family replying to the email lands in your personal email inbox (the message’s reply-to is your address on file), not in Commit.
Can I schedule a message for later? No. Write it, let it sit in Drafts, and send when it’s time.
Can other staff see what I sent? Two ways: check Visible as ‘sent’ to all staff on the message, and staff whose Communication permission is Edit can see the team’s sent messages regardless.
Can staff without full access send messages? Sending needs the Communication permission set to Edit. View-only staff can read but not send or reply.
Can I message just the families going to a meet? Yes. Open the meet and use Send Message To…: Entered, Committed, Pending, Declined, or Invited swimmers. It hands the list to this same composer. Rosters, program registrant lists, and calendar events have the same shortcuts.
Can I put a photo in the message body? Not inline. Attach it, and it shows under Attachments.