What’s covered
The grid has three groups of alerts:
- Inbox: direct messages, new bulletin board posts, and bulletin board discussion replies. These always show in the family’s Inbox.
- Meet & team activity: meet invitation, entries finalized, new jobs available, new program available.
- Billing: new invoice. Commit no longer sends failed payment or past due alerts.
In-App puts an alert in the family’s Notification Center. Push sends a notification to phones with the Commit app. The Email column shows a minus sign while email alerts are paused, and SMS isn’t available yet.
Meet invitations, entries finalized, new invoices, and bulletin board alerts only reach families on your active roster.
Step by step
Team defaults (coaches)
- Open Settings → Communication.
- In Parent defaults, check or uncheck each alert type per channel. These apply to every parent and athlete who hasn’t changed their own.
- A minus sign means that channel isn’t used for that alert. In-App doesn’t apply to the Inbox rows, since those items always show in the Inbox.
Personal settings (everyone)
- Parents and athletes open Settings → Communication in their own account and adjust Your notification settings the same way.
- Settings are kept per team and per role. Someone who is both a parent and an athlete on the team sets each role separately.
Commit Swimming - Team In the app, notification settings live under More → Settings → Communication. On a phone the list shows only the channels you can change, so Email doesn’t appear. Push alerts need the app installed and notifications allowed on the phone.
Common questions
A parent gets too many notifications. They can turn alerts off per type in their own settings. Messages from coaches always land in the family’s Inbox, and go by email unless that family turned email off for Direct messages in the past. Push for Direct messages follows each person’s setting, so turning it off stops the phone notification for messages. Staff always get it.
A parent gets nothing at all. Check their personal settings first (their overrides beat your defaults). Then confirm their swimmer is on your active roster and that notifications are allowed for the app on their phone.
Why don’t parents get alert emails anymore? Email alerts are paused, so alerts go out in the app and by push. Messages you send from Communication still go by email.
Does a family hear about a failed payment? Not from Commit. See Refunds, disputes and failed payments.
Does turning off an alert hide the content? No. Invoices, posts, and messages still appear in the app. Alerts only control the notification.