What lives here
Your Commit subscription is what your team pays Commit. It’s completely separate from the billing you run for your families. The plans are Commit Coach, Commit Workouts, Commit Team Basic and Commit Team Premium; each includes a number of staff seats per team, and extra seats and the AI Coach Assistant add-on can be added to any of them.
Step by step
Change your plan or interval
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Open Settings → Subscription and click Manage plan.
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Under Plan, flip Monthly / Yearly (yearly saves 17%) and pick a tier. Each card lists its price, “Everything in … plus” and the staff seats per team; Compare all features opens the full grid. The button reads Upgrade to …, Switch to … or Switch to yearly depending on where you are.
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A preview opens before anything changes: What changes, when it takes effect, the invoice lines for today and the next renewal, and, for a smaller plan, Your team loses with the features and any staff who would lose their seat. Click Confirm and pay, Confirm changes or Schedule change.
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Upgrades and added seats take effect right away, prorated. Anything smaller (a lower tier, yearly to monthly, fewer seats, removing the add-on) is scheduled for your renewal date and shows as Scheduled for … on the Current plan card, with an Undo button until then.
Add staff seats or the AI assistant
- In Manage plan, Extra staff seats has a stepper and Review seat change. Extra seats apply to every team on your account. You can also click Add a seat on the People page when you run out.
- Add-ons has the AI Coach Assistant with Add to my plan / Remove.
Update the card or the receipt email
- Under Billing details, click Update next to the payment method. The new card becomes the default and pays any open invoice right away.
- Click Edit next to Receipts are emailed to to change the billing email.
Invoices
- The Invoices card lists date, amount and status with View and PDF links; Pay appears on an open one. Show all reveals older invoices.
Thinking about canceling?
- Click Cancel subscription at the bottom of Manage plan, pick a reason, and click Cancel at period end. Your team keeps full access until the period you’ve paid for ends, your data stays saved, and Keep my subscription on the Current plan card reverses it any time before then.
- Off-season or a tight budget? Email team@commitswimming.com first. We can often pause a team or find a plan that fits.
Commit Swimming - Team This one is a web task. Use team.commitswimming.com in a browser.
Locked features
A feature your plan doesn’t include still shows its real screen, blurred behind a card that says which plan includes it. Staff who manage billing get an Upgrade to … button right there, with the same preview, and Compare plans. Other staff see who manages billing and an Ask for access button. Locked areas also carry a lock icon in the left menu.
Common questions
I don’t see Manage plan. Changing the subscription needs the Finances permission set to Edit. Staff with Finances or Team Settings access can see the page; others see the names of the people who manage billing and can ask them.
The page says we’re on a custom subscription. Your team’s plan is managed by Commit. Email team@commitswimming.com for any change.
I downgraded and nothing happened. Reductions wait for your renewal date so you keep what you paid for. The Current plan card shows the scheduled change; Undo cancels it.
Does canceling Commit stop my families’ billing? Yes, eventually. Before you cancel, wind down open programs and collect open invoices. Money already collected still pays out through Stripe.
Where do I change the card Commit charges? Under Billing details on this page. The Stripe account for family payments is separate; that one lives under Settings → Integrations.
My card needs to be re-authenticated. If a renewal fails, the app shows a past-due banner. Click Update under Billing details and save the card again; the open invoice is paid as part of saving.