Send a request
-
Log in at team.commitswimming.com and click Payments in the left menu.
-
In the Cancellation requests card, click +.
-
In Pause or cancel, choose the Swimmer and the Program the request is for.
-
Under Request, pick one:
- Pause: billing stops until the Resume date you choose, then starts again on its own. The date has to be in the future. Pause only shows when the billing plan can be paused.
- Cancel: ends the billing plan.
-
Add a note if it helps your club (for example, an injury or a move).
-
Click Submit request.
Commit Swimming - Team -
In the Commit app, tap More → Payments.
-
In the Cancellation requests card, tap +. The request form opens from the bottom of the screen.
-
Pick the swimmer, program and Pause or Cancel, add a note, and tap Submit request.
Nothing changes on your bill until your club answers. Keep paying open invoices in the meantime.
Follow your request
Your request shows in the card as Pending until a coach answers, then as Approved or Declined. You also get an email when they do, with any note from your coach and a View Request button.
Click a request to see its details, including any note from your coach. Answered requests move under View past requests.
Approved means your club agreed. They may make the billing change right away or set it up themselves (for example, with a slightly different date). Check your billing plan on the Payments page: it shows “Paused until [date]” or “Cancels [date]” once the change is in place.
Common questions
I don’t see the Cancellation requests card, or the + button. Your club turns requests on program by program. If your swimmer’s program isn’t included, or you already have a pending request for each of your billing plans, there’s nothing new to send. Contact your team admin directly.
Can I change or withdraw a request? Not from the app. Contact your team, or wait for their answer and send a new request.
Can I send another request after one was declined? Yes. Once a request is answered you can send a new one for the same billing plan.
Will I get a refund if I cancel? Your club decides refunds and when a cancellation takes effect. See understanding your invoices for how charges and credits show up.