Families can now ask to pause or cancel an enrollment from their Payments page. Coaches turn on Cancellation requests one program at a time, then review each request and apply the change in one step, on the web or in the app.
Why it matters
- For coaches, every request lands on the Cancellation requests tab under Payments, with a dashboard alert when a new one comes in. Accept & apply pauses or cancels the billing right in the same window.
- For families, it’s a short form. Pick the swimmer, choose Pause with a resume date or Cancel, add a note if it helps, and send it. You get an email when your club answers.
Good to know
- Requests are off by default. Turning them on means editing the program, which puts it in draft until you schedule it again. Existing registrations and billing keep running.
- Nothing changes on a family’s bill until the club answers, so keep paying open invoices in the meantime.
- Each enrollment can have one pending request at a time.